Frequently Asked Questions

To better serve you, we have compiled a list of Frequently Asked Questions (FAQs) that we anticipate you may have while shopping or placing your order at Solarben International Foods. Please also refer to the Buying From Us and Selling To Us pages for more specific information.

If your question is not answered, please do not hesitate to contact us by email or phone. We will respond to you as soon as possible.

How do I register to become a customer?
It is easy to register. Ask for an "Application for Membership" from any of our distributors or alternatively register on line. Complete the form and return it to our postal address.

Is there a minimum order size?
Solarben is an African foods wholesaler. As a result, the minimum order is one carton of any product. Discount is given on bulk purchase. Minimum should be 10 cartons of each product.

Where do you deliver?
We deliver to anywhere within Australia, including Perth in Western Australia, Darwin in Northern Australia, Adelaide, Hobart, Melbourne, Sydney and Queensland in the Eastern states. We will deliver anywhere within the Asia pacific but there will be an additional delivery charge which we will advise you of in advance.

Who will deliver my parcel?
We use the Australia Post as our preferred courier service for next day service and dispatch of all orders. Orders are delivered by a courier service to your home or office between 7.30 - 17.30 Monday - Friday (except national Holidays) Saturday deliveries can be arranged subject to a surcharge by Telephoning 0893905240. Orders dispatched on Friday will only be delivered on the following Monday.

If nobody is at the address of delivery, the driver will post a card through the letterbox advising the recipient that they have attempted delivery and inviting the customer to arrange a suitable time.

Orders can be collected from your local branch at a convenient time within the branch opening hours.

Parcels are kept at the branch for 5 working days after the 1st attempt was made. Couriers can and do make mistakes on occasions.

If you are experiencing problems with a courier delivery please contact the courier first, your local branch can be found by phoning 131318 or www.auspost.com.au

If no joy please contact us on 0893905240 or email sales@westafricanfoods.com.au

We also use Perthfreightlines, Jayde Transport and NQX Freight companies if the weight of the order is up to over 100kg and usually sent out as second class which takes 2-3 days.

How long does delivery take?
We aim to deliver all stock items within 24 hours. Non stock items are despatched within 3 working days.

I live in the middle of nowhere, how will your delivery driver find me?
The courier will locate your property using your postcode. As long as this is correct, the driver will have no problem finding where you are.

Do you have a shop which I can come to collect my order?
We are mainly wholesalers, so all our products are stored in an AQIS certified warehouse. You can collect your order by visiting any of our sales outlets nearest to you. We still require you to order online in advance and advise us that you wish to collect your order. We will confirm once your order is ready for collection.

All our distributors look forward to seeing you.

Please see our stockists page for sales outlets

Do you sell other foods stuffs besides African foods and how do I find them?
Yes. Please go to the products page in the main menu. This will display all the products we have both African and non-african. Select the items you require and proceed to "buy" items and checkout.

How do I place an Order?
Once you have reviewed the products you require, select "buy" for each product you require. These are added to your shopping basket; as you add more products or remove products press recalculate to check value of your order. When you have completed shopping proceed to checkout. Complete a new user registration form OR if you are an existing user enter your user name & password. You will be guided to our payment gateway with ANZ where you can make your payment securely.

I am paying by check, who shall I make payment to?
All payment should be made to: SOLARBEN INTERNATIONAL. For details, please contact:
SOLARBEN FOODS
Tel/Fax: +61893905240
Email: sales@westafricanfoods.com.au

What happens after I have paid?
You will receive email notification from ANZ and us that your order has been received and the full amount you have been debited. We will advise you when it will be dispatched.

How easy is it to re-order once I am an existing client?
When you open our Home page www.westafricanfoods.com.au you will see a log-in button at the top of the screen on the right hand side. Just click this, enter your user details and start shopping. That's it - checkout as normal and we will arrange delivery.

What about returns or refund policy?
Customers often ask what our returns policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right. All sales on groceries are considered final due to health purposes, unless you have received an incorrect order, we do not accept returns. For more details, please see our Terms & Conditions.

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